Terms & Conditions
Terms & Conditions
Confirmation/Guarantee of Reservation
Check-In and Check-Out
Rates and Charges
Advanced Purchases Rates
The Hotel reserves the right to refuse service and cancel any reservation that does not meet the above criteria
Best Rate Guaranteed – Terms and Conditions
The Best Rate Guarantee does not apply to unpublished rates or prepaid offers. Unpublished rates include privately negotiated rates, packaged rates, rates involving a prepaid voucher program, hotel rooms sold as part of a travel package and rates not available to the general public. Rates not available to the general public include but are not limited to corporate discounted rates, group rates, meeting rates, any rate requiring membership in a club, subscription to a website, use of a specific uploaded application or require an affiliation with any other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
The type of room for which the application of the guarantee is sought must be the same room type as booked on the Website or by phone, for the same number of guests, advertised at the same time and with an identical cancellation and payment policy.
Documented proof will be required with your claim showing the lower rate advertised at the equivalent time and date as on www.premierhotelcbr.com.au, www.diplomathotel.com.au, or www.theparklands.com.au with identical booking details.
The Best Rate Guarantee does not apply if the lower rate is achieved via a currency conversion and when comparing rates both rates must have tax included or tax excluded to ensure a fair comparison. Best Rate Guarantee applied reservations are non-changeable and non-transferrable; standard hotel policies and procedures apply on arrival and for the duration of the stay. Any amendment to these bookings will forfeit and Best Rate Guarantee discount or benefit.